FAQ's

GENERAL

HOW DO I CHANGE OR ADD TO MY ORDER?

Please contact us on +971 50 508 193.

HOW DO I CHANGE OR ADD TO MY ORDER?

You can cancel your order within 3 hours of placing it on our site. Please contact us on +971 50 508 193 if you wish to cancel.

ORDER PROCESS

WHERE DO YOU SHIP?

We deliver to both residential and business addresses in Dubai and Sharjah. We are unable to deliver to PO boxes.

PAYMENT OPTIONS

We accept payment online at time of ordering by Visa or MasterCard.

FREE DELIVERY

Get FREE DELIVERY when you order AED 50 or more from Al Darhim. Order today and choose when you want us to deliver!

CAN I MAKE CHANGES TO MY ORDER DURING THE WAIT TIME?

Please call us for order changes.

DELIVERY NOTIFICATION

Once our courier has picked up your package, you’ll receive a notification with a tracking number.

WILL YOU CHARGE MY CREDIT CARD IMMEDIATELY OR AT ORDER DELIVERY?

In order to move your order into the fulfilment queue, your card will be charged at the time of checkout confirmation. After this our specialized team will begin the fulfilment process there could be a lag time between when your card is charged and when you receive a shipping confirmation. But please know that your order will be fulfilled, and we stand by our guarantee of satisfaction.

AFTER DELIVERY

WHAT ARE THE BEST METHODS FOR THAWING MY PRODUCTS?

For the best results, we recommend thawing products in their original packaging in the refrigerator prior to cooking. For quick thawing, place vacuum sealed products in cold water for 30 to 45 minutes. We do not recommend using a microwave to thaw products because it will lose more natural juices; resulting in a final product that may be drier and less tender.

HOW LONG DO MY PRODUCTS LAST IN THE FRIDGE ONCE THAWED?

All products carry a “Production & Expiry” which is usually 6-12 months prior to expiry in frozen state. After defrosting, the products will last 5 to 7 days in the refrigerator although we recommend that they are consumed within 24 hours.

WHY FROZEN?

FROZEN IS THE NEW COOL

At Al Darhim, we believe that our products meet the highest standards ensuring food safety, integrity, and quality so that the product delivered to your door is the same as when it was produced.

Frozen is fresher than fresh. We use blast freezing technology to preserve the Chicken at the peak moment of freshness. The vacuum sealed packaging keeps frozen chicken at optimal levels of freshness with airless storage. So, for the next family dinner prepare them the best with Al Darhim products!

Our frozen chicken delivers the quality and value benefits you’re looking for:
• Locks in freshness and preserves flavour.
• Helps avoid unnecessary food wastage.
• Reduces the need for added preservatives.
• Safe handling ensures the way your family should be having their meats.

CONFIDENCE

Al Darhim provides provides a Quality experience, ensuring that every meal will satisfy our customers. Blast freezing and cooled delivery guarantees our chicken safety promise, eliminating any concerns you may have about the wholesomeness of what you eat.

EASY STORAGE

Your freezer is already the best way to store great-tasting food. Al Darhim products are individually vacuumed packaged, making the absolute most of your freezer space. Only defrost what you need and take it easy knowing that your Al Darhim products are perfectly frozen in time until you are ready to get cooking.

FLAVOUR

Buying fresh products and freezing them, can seriously damage the quality and flavour. Our chicken has preserved product quality and age without these negative effects.