How to Change or Add to Your Order
You can cancel your order within 3 hours of placing it on our site. Please contact us at +971 50 508 193 if you wish to cancel.
Order Process
Where Do You Ship? We deliver to both residential and business addresses all over the UAE except Al Ain.
Payment Options We accept payment online at the time of ordering by Visa or MasterCard.
Free Delivery Free Delivery on all products.
Can I Make Changes to My Order During the Wait Time? Please call us for order changes immediately.
Delivery Notification Once our courier has picked up your package, you’ll receive a notification with a tracking number.
Will You Charge My Credit Card Immediately or at Order Delivery? To move your order into the fulfilment queue, your card will be charged at the time of checkout confirmation. After this, our specialized team will begin the fulfilment process. There may be a lag time between when your card is charged and when you receive a shipping confirmation, but rest assured your order will be fulfilled. We stand by our guarantee of satisfaction.
After Delivery
What Are the Best Methods for Thawing My Products? For the best results, we recommend thawing products in their original packaging in the refrigerator prior to cooking. For quick thawing, place vacuum-sealed products in cold water for 30 to 45 minutes. We do not recommend using a microwave to thaw products as it will result in the loss of natural juices, making the final product drier and less tender.
How Long Do My Products Last in the Fridge Once Thawed? All products carry a “Production & Expiry” date, which is usually 6-12 months prior to expiry in the frozen state. After defrosting, the products will last 5 to 7 days in the refrigerator, although we recommend consuming them within 24 hours.
Why Chilled?
Chilled is the New Cool
At Al Darhim, we ensure that our products meet the highest standards of food safety, integrity, and quality so that the product delivered to your door is the same as when it was produced.
Chilled is fresher than fresh. We use blast freezing technology to preserve the chicken at its peak moment of freshness. The vacuum-sealed packaging keeps chilled chicken at optimal levels of freshness with airless storage. So, for your next family dinner, prepare the best with Al Darhim products!
Our chilled chicken delivers the quality and value benefits you’re looking for:
- Locks in freshness and preserves flavour.
- Helps avoid unnecessary food wastage.
- Reduces the need for added preservatives.
- Ensures safe handling, providing your family with the best quality meats.
Confidence
Al Darhim provides a quality experience, ensuring that every meal will satisfy our customers. Blast freezing and cooled delivery guarantee our chicken safety promise, eliminating any concerns you may have about the wholesomeness of what you eat.
Easy Storage
Your freezer is already the best way to store great-tasting food. Al Darhim products are individually vacuum-packaged, making the absolute most of your freezer space. Only defrost what you need and rest easy knowing that your Al Darhim products are perfectly chilled in time until you are ready to get cooking.
Flavor
Buying fresh products and freezing them can seriously damage the quality and flavour. Our chicken preserves product quality and age without these negative effects.